Online Payment by Bank Card

The ordo.education website uses internet acquiring services provided by ForteBank JSC. You can pay for ORDO services with Visa, Mastercard and UnionPay cards.

How payment works

After you select a plan, a secure ForteBank JSC payment page will open. Enter your card number, cardholder name, expiry date and security code (CVV2/CVC2, the three digits on the back of the card).

Next, your card issuer's page will open so you can confirm the payment using 3-D Secure. If you have not set up a permanent 3-D Secure code, your bank will send a one-time code by SMS. If you do not receive the code, please contact the bank that issued your card.

Payment security

Card details are entered only on the ForteBank JSC payment page, not on the ORDO website. We do not receive or store your card number, expiry date or security code.

ForteBank JSC processes card data in accordance with the PCI DSS security standard and the rules of the Visa, Mastercard and UnionPay international payment systems. Data is transmitted in encrypted form using the TLS protocol. 3-D Secure verifies that the payment is being made by the cardholder and reduces the risk of fraud.

Personal data related to payments is processed in accordance with the ORDO Privacy Policy.

Why a payment may be declined

- the card is not enabled for online payments;
- there are insufficient funds on the card;
- the card details were entered incorrectly;
- the card has expired.

For details, please contact the bank that issued your card.

Refunds

Payments for a paid period are non-refundable. If you cancel the service, access to the platform continues until the end of the paid period.

Refunds are made only in the following cases:
- erroneous or duplicate payment;
- access to the platform was not provided through the fault of ORDO within the period specified in the Public Offer;
- other cases expressly provided for by the legislation of the Republic of Kazakhstan.

To request a refund, send a request to info@ordo.education stating the date and amount of the payment. We initiate refunds within 10 business days of receiving the request. Funds are returned to the card used for payment; the time it takes for them to be credited depends on your bank. Cash refunds are not available.

Full terms are set out in Section 12 of the Public Offer.

For questions about payments or the platform:
Email: info@ordo.education
Phone: +7 (776) 880 80 71

ORDO ERP LLP, BIN 220140024194